Privacy policy
Effective Date: January 01 2026
At FreshBalance, your privacy is important to us. We are committed to protecting your personal information, being transparent about how we use it, and ensuring your data is handled responsibly and securely. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, make a purchase, or interact with us.
Company Information
FreshBalance
Email: Info@yourfreshbalance.com
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information to provide you with a smooth shopping experience and to improve our services. The types of information we may collect include:
Personal Information
When you place an order, contact us, or sign up for updates, we may collect:
• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Order history
Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address
• Device type and browser information
• Pages viewed and time spent on our site
• Referring website or advertisement source
• Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
• Process and fulfill orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website functionality and user experience
• Prevent fraudulent transactions
• Comply with legal obligations
• Send marketing communications (only if you opt in)
• Deliver relevant advertisements through platforms such as Google Ads and social media
We only use your information for legitimate business purposes and in ways that are lawful and transparent.
Cookies and Tracking Technologies
FreshBalance uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to:
• Remember items in your cart
• Save your preferences
• Analyze website performance
• Deliver personalized advertisements
We may use third-party services such as analytics providers and advertising partners that also use cookies or tracking technologies.
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
Advertising and Google Services
To promote our products responsibly, we may use advertising services such as Google Ads and related remarketing tools. These services may use cookies to show you relevant ads based on your browsing behavior.
We comply with applicable advertising policies and provide transparent information about how data is collected and used. You may opt out of personalized advertising through your Google Ad Settings or browser controls.
TEXT PROGRAM
By providing your mobile phone number and opting into the FreshBalance texting program, you consent to receive text messages from FreshBalance for promotional marketing purposes.
You may opt out of our program at any time by replying to any message with STOP. By doing that, you will no longer receive text messages from FreshBalance unless you choose to opt back in.
Message frequency may vary and you understand that standard message and data rates may apply, and you are responsible for any such charges.
If you have any questions or concerns about our texting program, you can reply to any message with HELP or contact us at Info@yourfreshbalance.com.
How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary to operate our business, including:
• Payment processors
• Shipping carriers
• Website hosting providers
• Analytics and advertising partners
• Fraud prevention services
These service providers are required to protect your data and use it only for the services they provide to us.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
While no online system is 100% secure, we take data protection seriously and continuously work to maintain secure systems and processes.
Data Retention
We retain personal information only as long as necessary to:
• Complete transactions
• Provide customer support
• Meet legal and tax requirements
• Resolve disputes
When data is no longer needed, it is securely deleted or anonymized.
Your Privacy Rights (United States)
If you are a resident of certain U.S. states, including California, you may have rights under applicable privacy laws, such as:
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal data
• The right to opt out of certain types of data sharing
To exercise your rights, please contact us at Info@yourfreshbalance.com. We may verify your identity before processing your request.
Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will take appropriate steps to delete it.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before sharing personal information.
Business Information
FreshBalance
Email: Info@yourfreshbalance.com
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Updates will be posted on this page with a revised effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
At FreshBalance, your trust matters. We are committed to transparency, responsible data practices, and maintaining the confidence you place in our brand.