Terms of service
Effective Date: January 01, 2026
Welcome to FreshBalance. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully. If you do not agree to these Terms, you should not access or use our website.
These Terms are designed in accordance with applicable laws of the United States and are intended to comply with consumer protection standards and advertising platform requirements, including those applicable to Google Merchant Center and Google Ads.
Section 1 – Overview
This website is operated by FreshBalance. Throughout the site, the terms “we,” “us,” and “our” refer to FreshBalance. By accessing our website or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional policies referenced herein.
Section 2 – Eligibility
By using this website, you represent that you are at least 18 years old or have the consent of a parent or legal guardian. You agree that any information you provide is accurate, complete, and current.
We reserve the right to refuse service to anyone for any lawful reason at any time.
Section 3 – Company Information
FreshBalance
Email: Info@yourfreshbalance.com
This website is operated from the United States and is intended for customers located within the United States unless otherwise stated.
Section 4 – Use of the Website
You agree not to use the website for any unlawful or unauthorized purpose. You may not:
• Violate any applicable federal, state, or local laws
• Infringe upon intellectual property rights
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to systems or data
• Use the website for fraudulent or deceptive purposes
Violation of these Terms may result in termination of access.
Section 5 – Products and Services
All products are subject to availability. We reserve the right to discontinue any product at any time.
We strive to display accurate product descriptions, images, and pricing. However, we do not guarantee that product descriptions or other content are error-free, complete, or current.
Section 6 – Pricing and Payment
Prices are listed in U.S. Dollars (USD). We reserve the right to modify pricing at any time without prior notice.
Payments are processed securely through third-party payment providers. We do not store full payment card information on our servers.
You agree to provide accurate billing and payment information for all purchases.
Section 7 – Order Acceptance and Cancellation
We reserve the right to refuse or cancel any order for reasons including:
• Suspected fraud
• Incorrect pricing
• Product availability issues
• Inaccurate billing information
If your order is canceled after payment, you will receive a refund in accordance with our refund policy.
Section 8 – Shipping and Delivery
Shipping times are estimates and not guaranteed. Delivery delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control.
Risk of loss transfers to you once the product is delivered to the carrier.
Section 9 – Returns and Refunds
Returns and refunds are governed by our Refund Policy. Customers must follow the outlined process before returning items.
We reserve the right to deny refunds that do not comply with our stated policy.
Section 10 – Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You agree to accept responsibility for all activities that occur under your account.
Section 11 – Intellectual Property
All content on this website, including text, images, graphics, logos, and branding, is the property of FreshBalance or its content suppliers and is protected by U.S. intellectual property laws.
You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.
Section 12 – Third-Party Services and Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.
Your use of third-party services is at your own risk.
Section 13 – User Submissions and Feedback
If you submit comments, reviews, or suggestions, you grant us the right to use, edit, copy, publish, and distribute such content without restriction.
You agree that your submissions will not violate any third-party rights or contain unlawful material.
Section 14 – Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
We are committed to protecting your personal data and maintaining transparency in our data practices.
Section 15 – Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted, timely, secure, or error-free service.
Section 16 – Limitation of Liability
To the fullest extent permitted by U.S. law, FreshBalance shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or products.
Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.
Section 17 – Indemnification
You agree to indemnify and hold harmless FreshBalance, its affiliates, employees, and partners from any claim arising from your breach of these Terms or violation of any law.
Section 18 – Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the Commonwealth of Virginia, without regard to conflict of law principles.
Company Information
FreshBalance
Email: Info@yourfreshbalance.com
Any disputes arising under these Terms shall be resolved in accordance with applicable U.S. laws.
Section 19 – Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter informally by contacting us at Info@yourfreshbalance.com.
If a resolution cannot be reached, disputes may be resolved through binding arbitration or a court of competent jurisdiction in Virginia, as permitted by law.
Section 20 – Modifications to Terms
We reserve the right to update, modify, or replace any part of these Terms at our discretion.
Changes will be effective immediately upon posting to the website. Continued use of the website after changes constitutes acceptance of those changes.
Section 21 – Contact Information
If you have any questions about these Terms of Service, please contact us at:
FreshBalance
Email: Info@yourfreshbalance.com
Thank you for choosing FreshBalance. We are committed to transparency, fairness, and maintaining your trust while delivering a professional and secure shopping experience.